Privacy Policy

At Mr Pets, we believe caring for your pet goes beyond grooming appointments. It also means respecting your privacy. When you trust us with your pet’s well-being, you’re also trusting us with your personal information, and we take that responsibility as seriously as we take caring for your furry, feathered, or scaly friends.

This Privacy Policy explains how your information is collected, used, and protected when you interact with our website or make a booking.

1. Who We Are

Mr Pets is a UAE-based pet care partner offering mobile pet grooming and other pet-related services right at your doorstep. Every service we provide is designed with both you and your pet in mind. This Privacy Policy is part of that promise, ensuring your data is always handled with honesty, transparency, and care.

2. Information We Collect

To give you a seamless and personalized experience, we collect only what is necessary. This includes:

  • Personal Contact Details: Name, email, phone number, and address to fulfill booking services or placing orders.
  • Pet Information: When you schedule grooming or vet services, we may ask for your pet’s breed, age, medical sensitivities, or grooming preferences so we can serve them safely and comfortably.
  • Browsing Behavior: Through cookies and analytics, we learn how you use our website so we can improve navigation, recommend products.

3. How We Use Your Information

Your data is always used with purpose, never as an afterthought. Specifically, we use it to:

  • Confirm and manage mobile grooming bookings and vet appointments.
  • Assist in providing and managing our services efficiently.
  • Personalize product recommendations and send you useful pet care reminders or offers (only if you opt-in).
  • Enhance your experience on our website and make it more user-friendly.
  • Comply with UAE laws and protect against fraud or misuse of services.

4. When We Share Your Information

We respect your trust. Mr Pets never sells or trades your personal details. However, we may share limited information in these cases:

  • Payment Gateways: For secure processing of online transactions.
  • Legal Requirements: If UAE law requires us to disclose information.
  • With Our Partners: To help provide our services and improve your experience.

Every third party we work with is carefully selected and bound to handle your data responsibly.

5. Cookies & Digital Experience

Just like a treat helps keep your dog calm during grooming, cookies help keep your online experience smooth. Mr Pets uses cookies to:

  • Suggest products or services you may find helpful.
  • Analyze how visitors use our site so we can continue improving.
  • Remember your preferences for a faster, more personalized experience.

You can disable cookies in your browser, but some features of our website may not work as intended.

6. Data Security

We treat your information like we treat your pets with care and protection. Mr Pets uses encryption, secure servers, and ongoing monitoring to keep your personal and payment data safe from unauthorized access, loss, or misuse.

7. Your Rights

As a valued customer, you have the right to:

  • Access and review the information we hold about you.
  • Request updates or corrections if details are inaccurate.
  • Unsubscribe from marketing communications anytime.
  • Request deletion of your data, where applicable under UAE law.

Contact Us anytime to exercise these rights, and we’ll respond promptly.

8. Children’s Privacy

Our services are designed for adults booking for their pets, not for children. Mr Pets does not knowingly collect information from anyone under 18. If we discover such data, we delete it immediately.

9. International Data Handling

While most of our operations are UAE-based, some of our trusted partners may process data outside the country. Regardless of location, we ensure the same high standard of privacy and security applies.

10. Policy Updates

From time to time, we may update this Privacy Policy to reflect new services, technology, or legal requirements. Any changes will be posted here, and the “Last Updated” date will change accordingly.

11. How to Contact Us

Have questions about your privacy? We are here to help. Reach out anytime:

MrPets.ae

Abu Dhabi | Al Ain, UAE

booking@mrpets.ae

+971508669215