Last updated: 12/10/2026
These Terms and Conditions apply to your use of mrpets.ae and to any service you request from Mr Pets, a pet grooming business operating in Abu Dhabi and Al Ain. Accessing the website or making a booking with us constitutes your acceptance of these terms. If you disagree with any part of them, you should refrain from using the website or booking our services.
1: Our Services
Mr Pets offers grooming for dogs, cats, rabbits and birds. In Abu Dhabi, grooming is available in our salon or at your location through our mobile grooming vans. In Al Ain, our services are provided through mobile grooming. We also operate a pet taxi service in Abu Dhabi.
Service availability, coverage areas, and appointment slots may vary. We confirm the details that apply to your request when you book.
2: Making a Booking
Appointments can be requested through the booking form on our website, by phone, by WhatsApp, or by email at booking@mrpets.ae. Submitting a request does not guarantee a slot. Your booking is confirmed only when our team accepts it and agrees on the service, date, and time with you.
The booking form asks for details such as your address, your pet’s species, age, gender and breed, and your preferred date and time. Please make sure everything you provide is accurate and complete, as we rely on it to prepare for your appointment.
3: Prices and Payment
The prices published on our website depend on the type of pet, its size, and the package selected. Prices, packages and promotional rates are subject to change and may be revised or withdrawn without prior notice. The price that applies to your appointment is the one confirmed with you at the time of booking.
Where a pet’s coat condition, size, or specific needs call for work beyond the selected package, we will let you know before proceeding. Payment methods and timing are confirmed when you book.
4: Rescheduling and Cancellations
If your plans change, please inform us as far in advance as you can so that the slot can be reassigned. Any conditions relating to rescheduling or cancellation are communicated to you when the appointment is arranged.
5: Accuracy of Pet Information
You are responsible for telling us about anything that could affect how your pet is handled. This includes health conditions, skin or coat sensitivities, allergies, injuries, behavioural tendencies, and any past difficulty with grooming or travel.
Withholding or misstating this information can affect your pet’s safety and comfort, and we may adjust or stop a service if we find that the details provided were incomplete.
6: Handling, Safety and Our Right to Decline
The safety of every animal and of our staff is a priority. Our groomers may modify a service, pause a session or decline to continue if a pet becomes distressed, shows aggression, or appears unwell or unfit for grooming.
Where a service cannot be completed for reasons connected to a pet’s condition or behaviour, we will discuss the available options with you.
7: Mobile Grooming Appointments
For mobile appointments, you are responsible for giving a correct address and for making sure our team can reach it at the agreed time. Mobile sessions can take place at your home, your office or another location agreed in advance, provided there is suitable access and space for our van to park.
Delays or missed visits caused by an incorrect address, restricted access or the absence of the owner or a representative may affect the appointment.
8: Pet Taxi Service
Our pet taxi service provides transport for pets to destinations such as grooming appointments, veterinary clinics and other places arranged with us. Pickup and drop-off details, timing and any travel needs are agreed at the time of booking.
Pets may be transported in a crate for their safety. Please let us know in advance if your pet is anxious in vehicles or has any condition that could affect travel.
9: Pet Food and Accessories
Where we supply pet food or accessories, those items are provided subject to availability. Details on products, pricing and delivery are confirmed with you directly when you place a request.
10: Acceptable Use of the Website
You agree to use this website lawfully and in a manner that does not interfere with its operation or with other users’ access to it. You must not attempt to gain unauthorised access to the site or its systems, or submit false, misleading or harmful content through our forms.
11: Intellectual Property
The content on mrpets.ae, including text, images, logos and layout, is owned by Mr Pets or used with permission. It may not be copied, reproduced, shared or altered without our prior written consent.
12: Limitation of Liability
We provide our services and maintain this website with reasonable care. To the extent the law allows, Mr Pets accepts no liability for losses or damages arising from your use of the website, or from events outside our reasonable control.
Content on the website is provided for general information. We do not warrant that it is always complete, current or free from error.
13: Third-Party Links and Services
The website may link to or display services operated by other parties, such as maps, review widgets and social media pages. We do not control these parties and are not responsible for their content, availability or practices.
14: Privacy
How we handle the personal information you provide is explained in our Privacy Policy, which should be read alongside these terms.
15: Changes to These Terms
We may revise these Terms and Conditions from time to time. Updates take effect when they are published on this page, and the “Last updated” date will reflect the change. By continuing to use the website or our services after an update, you accept the revised terms.
16: Governing Law
Your use of this website and our services, along with these Terms and Conditions, is subject to the laws applicable in the United Arab Emirates, which will be used to interpret and enforce them.
17: Contact Us
For any questions about these Terms and Conditions, please contact us:
Mr Pets
Khalidiyah St – Al Khalidiyah – W9 – Abu Dhabi – United Arab Emirates
Phone / WhatsApp: +971 50 866 9215
Email: booking@mrpets.ae